CANCELLATION & REFUND POLICY

01. Nature of Digital Goods

At A1 STORE, all products sold (software licenses, digital keys, subscription codes, and verified account credentials) are intangible digital items delivered instantly upon payment authorization.

02. 24-Hour Key Replacement Guarantee

We guarantee that all delivered keys and credentials are 100% valid and functional at the time of delivery. In the rare event that a delivered key is invalid or defective:

03. Refund Eligibility Criteria

Refunds or replacements are granted under the following circumstances:

• Defective or Unredeemable Key: The delivered code is proven invalid prior to your use.
• Duplicate Charge: You were accidentally charged multiple times for a single checkout session via Safepay.
• Out of Stock Error: Payment was completed but stock was depleted and no key could be delivered.

04. Non-Refundable Scenarios

Due to the nature of digital keys, refunds cannot be issued if:

• The key has already been successfully redeemed on your personal account.
• You purchased the wrong region or incorrect product by mistake after the key has been revealed.
• More than 48 hours have elapsed since delivery without reporting any defect.

05. Order Cancellation

Because order processing and key allocation are completely automated upon Safepay authorization, orders cannot be canceled once the digital key has been revealed to your screen. Unfulfilled pending orders will automatically cancel if payment is abandoned.

06. Refund Processing & Timeline

Approved monetary refunds are processed directly back to your original payment method (Bank Account, Credit/Debit Card, or Mobile Wallet) via **Safepay**. Processing typically takes 3–5 business days depending on your financial institution.